Your safety is our priority
We are committed to ensure the safety of every patient as well as our employees and doctors, and therefore do our utmost to ensure optimal care and limit risks as much as possible.
Your healthcare team, whether our employees or your doctor, are at your disposal to support you during your stay and answer all your questions. Please do not hesitate to contact us if needed.
MANDATORY COVID-19 SCREENING BEFORE YOUR HOSPITALISATION
In accordance with the current health measures, a mandatory CoVID-19 PCR test must be undertaken between 48 and 72 hours prior to admission, for all patients. Antigenic tests, also known as rapid tests, are not accepted.
The exceptions to the mandatory testing are as follows:
- you have contracted the CoVID-19 virus, documented by a PCR test, in the six months preceding your date of hospitalisation,
- you have been administered 2 doses of the Moderna or Pfizer vaccine (minimum of 15 days since the 2nd dose) and are in possession of your vaccination certificate,
- you have contracted the CoVID-19 virus, documented by a PCR test, more than six months preceding your date of hospitalisation and have received 1 dose of the Moderna or Pfizer vaccine, at least 15 days prior to your hospitalisation.
ADMISSION - COVID-19 DOCUMENTS TO BE PRESENTED
In order to avoid delays during your admission, it is compulsory for you to bring one of the following documents on the day of your hospitalisation:
- a negative CoVID-19 PCR test,
- a positive CoVID-19 PCR test, documented in the six months preceding your date of hospitalisation,
- a vaccination certificate of both doses of the Moderna or Pfizer vaccine (minimum of 15 days since the 2nd dose),
- a positive CoVID-19 PCR test, documented over six months preceding your date of hospitalisation and a vaccination certificate of 1 dose of the Moderna or Pfizer vaccine, at least 15 days prior to your hospitalisation.
Upon arrival without a negative CoVID-19 PCR test or one of the above documents, your hospitalisation may be postponed.
WEARING A MASK
Single rooms: a surgical mask is available if you wish to wear one when someone is in your room.
Rooms with 2 or 4 beds: wearing a surgical mask is compulsory in the room, except when in bed.
In order to protect the health of our patients, short visits are limited to 2 visitors at the same time per room, per patient and per day between 09:00 am and 09:00 pm, except under the following circumstances:
- Intensive care unit: visits are only allowed by appointment. Please contact the Unit Manager on 021 641 31 85.
- Maternity ward: visits are allowed at any time an with no time limit for the father/partner and siblings or a relative if the mother is on her own, and 1 additional short visit per day.
- For special situations, please contact the Unit Manager.
If you have any symptoms, even mild ones (loss of taste, loss of smell, fever, cough or cold), please postpone your visit.
Hygiene measures must be scrupulously observed at all times (wearing a surgical mask, except for children under 5 years old, sanitising your hands and keeping a social distance of 1.5 metre).
Visitors are not allowed to eat or drink in the patient’s room.
We recommend taking a self-test before your visit. They are available free of charge in pharmacies. Upon presentation of your insurance card, 5 tests per month can be issued.
Thank you for your understanding.
WALKING AROUND THE CLINIC
In order to minimise the risk of propagation, please wear a mask when you are outside of your room.
Room service is available for patients and remains prohibited for visitors who must wear a surgical mask within the Clinic, at all times, except at our restaurant La Véranda where social distancing is applied.
Chief Nursing Officer